Frequently Asked Questions

Find answers to some of the most common questions about FRESH SUSHI, our wood products, orders, shipping, returns, and customer support.

What products does FRESH SUSHI offer?

FRESH SUSHI offers practical and stylish wood products designed for everyday use, organization, storage, and adding a natural touch to your home or workspace.

How can I place an order?

Simply browse our products, choose the item you would like to purchase, add it to your cart, and complete the checkout process with your shipping and payment information.

What payment methods do you accept?

We accept the secure payment methods available at checkout. Available payment options will be displayed during the checkout process.

How long does it take to process my order?

Orders are generally processed within 1 to 3 business days after payment has been successfully received. Processing times may vary during busy periods or holidays.

How long does shipping take?

Standard delivery generally takes approximately 4 to 8 business days after the order has been processed. Delivery times may vary depending on the destination and other factors outside our control.

How can I track my order?

Once your order has been shipped, you may receive a shipping confirmation with tracking information when available. You can use the provided tracking details to follow the progress of your shipment.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you before the order has been processed or shipped.

What is your return policy?

We accept eligible return requests in accordance with our Return and Refund Policy. If you are not satisfied with your purchase, please contact us with your order details so we can review your request.

What should I do if my order arrives damaged?

If your order arrives damaged or there is an issue with the product, please contact us as soon as possible and provide your order information along with photos of the damaged item. We will review the situation and help with the next steps.

How can I contact FRESH SUSHI?

You can contact our customer support team by email at contact@freshsushi.shop or by phone at +1 (803) 580-2462.

What are your customer support hours?

Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM.