Return and Refund Policy

At FRESH SUSHI, we want you to be satisfied with your purchase. If you are not completely satisfied with a product you received, you may request a return in accordance with the terms of this policy.

Returns

Return requests must be submitted within 30 days of delivery. To be eligible for a return, the product must be unused and in its original condition. Products should be returned with their original packaging and accessories when applicable.

Products that have been used, damaged after delivery, modified, or returned without adequate packaging may not be eligible for a refund.

Items That Cannot Be Returned

Certain items may not be eligible for return due to their condition, customization, or other applicable restrictions. Items marked as final sale or otherwise identified as non-returnable at the time of purchase cannot be returned unless they arrive damaged, defective, or incorrect.

How to Request a Return

To request a return, please contact us at contact@freshsushi.shop and provide your order number, the product you would like to return, and the reason for your return. Photos may be requested when necessary to review the condition of the product.

Please wait for return approval and instructions before sending any product back. Returns sent without prior approval may not be accepted.

Return Instructions

If your return is approved, we will provide the applicable return instructions. Please package the product securely to help prevent damage during return shipping.

Unless the return is due to a damaged, defective, or incorrect product, standard return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect the returned product, we will determine whether it meets the requirements of this policy. If the return is approved, the refund will be issued to the original payment method.

Please allow your bank or payment provider additional processing time for the refund to appear in your account. The time required may vary depending on the payment method and financial institution.

If a returned product does not meet the applicable return conditions, a full refund may not be issued. In some cases, a partial or reduced refund may apply based on the condition of the returned product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at contact@freshsushi.shop. Please include your order number and photos of the product and packaging so we can review the issue and provide the appropriate next steps.

Exchanges

Exchanges are not guaranteed. If you would like a different product, please contact us and we will review your request based on availability and the circumstances of the order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

Lost or Damaged Return Shipments

Customers are responsible for ensuring that approved returns are packaged securely and shipped using an appropriate shipping method. FRESH SUSHI is not responsible for returns that are lost or damaged during return shipping when the issue is caused by inadequate packaging or the carrier.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us using the information below.

FRESH SUSHI LLC
921 Walnut St
Boulder, CO 80302
United States

Email: contact@freshsushi.shop
Phone: +1 (803) 580-2462