Shipping Policy

At FRESH SUSHI, we work to process and ship orders as quickly as possible. This Shipping Policy explains how we handle the processing and delivery of orders placed through our website.

Order Processing

Orders are generally processed within 1 to 3 business days after payment has been successfully received. Orders are not normally processed or shipped on weekends or U.S. public holidays.

Shipping Times

Standard delivery generally takes approximately 5 to 8 business days after the order has been processed.

Delivery times are estimates and may vary depending on the destination, carrier availability, weather, holidays, and other factors outside our control.

Shipping Costs

Any applicable shipping costs will be displayed during checkout before you complete your purchase. Shipping charges may vary depending on the order, destination, or shipping method selected.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information when available. You can use the provided tracking details to follow the progress of your shipment.

Delivery Delays

While we work with shipping carriers to help ensure timely delivery, FRESH SUSHI cannot guarantee specific delivery dates. Delays may occur due to weather, carrier issues, holidays, high shipping volumes, or other circumstances outside our control.

Incorrect Shipping Information

Please make sure that your shipping information is complete and accurate when placing an order. FRESH SUSHI is not responsible for delays or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, is missing, or you believe there is an issue with your delivery, please contact us as soon as possible at contact@freshsushi.shop. Please include your order number and any relevant photos or tracking information so we can review the issue and assist you.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact us using the information below.

FRESH SUSHI LLC
921 Walnut St
Boulder, CO 80302
United States

Email: contact@freshsushi.shop
Phone: +1 (803) 580-2462